BT Law Limited’s nationwide service provides an end-to-end solution to your claims management needs. From incident reporting to case settlement – including legal services and representation – our focus is on helping you to achieve the best possible result in the shortest possible time.
We currently provide a complete, nationwide motor claims management service to over 45,000 corporate fleet vehicles. We handle annually around 4,000 at-fault accident damage and personal injury claims with an average liability value in excess of £10m and around 3,000 non-fault loss recovery claims with an annual recovered value of over £2.5m.
Negotiating the hazards
We agree your key performance indicators in advance and gear the service to these objectives. The best possible settlement outcome for each claim is achieved by balancing the financial concerns of settlement with your corporate image and responsibilities. So, for instance, when you make a claim, a matrix of performance indicators ensures you the optimum balance between speed and quality of settlement. Where there is no fault on your part we will seek maximum recovery as speedily as possible.
Keeping you informed
You need an accurate financial assessment of your live claims liability. Our system driven claims management process provides:
- Document and workflow generation
- Full financial capability
- Flexible and intelligent client and management reporting
- External system-to-system interfaces
- Online web access
We have developed sophisticated measurement tools to allow you to monitor claim turnover, claim recovery, correspondence and matters requiring action. These performance measures not only provide you with an effective monitoring toolkit but also drive results. Financial and other reports can be produced to match your reporting requirements or in-house processes.
Focus on fraud
Our focused claims handling service features a growing number of fraud indicators. This is supported by continuous claims handler training to help us to identify suspicious claims for you early in the process. This approach has saved our clients many thousands of pounds.
Third party capture service
The early capture of the third party in a client-at-fault claim can result in a substantial saving in your overall claim costs. We have developed a successful service aimed at early capture and managing all aspects of the claim against the client. It has a better than 50% average conversion rate.
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Our service at a glance
We agree your key performance indicators in advance and gear the service to provide: